After what we feel has been a very successful year at Casa de Amigos we have taken the opportunity of the quieter part of the year to ask our guests what they thought.
We sent out a survey asking about the various parts of staying with us; from browsing on the internet choosing accommodation, through making an enquiry, the reservation process, making payment and of course the time they spent with us.
We are very pleased to say that we appear to be doing very well and we thank those people that replied for taking the time to do so.
Of those that replied 90% said that the website was easy to use whilst 100% said that the website was a true representation of the properties.
90% found that their booking was dealt with quickly, efficiently and accurately.
Our Meet & Greet service scored 100% while value for money scored 90%.
Everyone said that they would return to Casa de Amigos with one person saying that they would not recommend us to the friends as “they wouldn’t want others to know about this gem!”.
Whilst the results were very positive we did receive comments on how we could improve things and about general maintenance, all of which we have taken onboard.
In Amigos 1 we have had the conservatory floor relayed, the bath has had to be removed and has been replaced with a large walk in shower.
Decoration has been carried out in the master bedroom and in the New Year the lounge will also be receiving the same treatment.
In Amigos 2, where we currently (Dec' 2014) have some guests staying who are loving the south facing aspect and being able to enjoy a naturist lifestyle in the winter, we have also installed a new shower screen, had some bathroom tiling issues resolved and a full size oven installed in the kitchen.
Amigos 3 also has a long term winter guest and we have a few improvements to make in the spring.
We will be providing a few more extras in 2015 and hope to see you soon!
Above & Below - New bathroom in Amigos 1
Below - New bathroom in Amigos 2